{"id":839,"date":"2026-03-30T19:02:06","date_gmt":"2026-03-30T23:02:06","guid":{"rendered":"https:\/\/macliniquevirtuelle.ca\/?page_id=839"},"modified":"2026-03-30T19:17:08","modified_gmt":"2026-03-30T23:17:08","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/macliniquevirtuelle.ca\/en\/foire-aux-questions\/","title":{"rendered":"Foire aux questions | Ma Clinique Virtuelle"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"839\" class=\"elementor elementor-839\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b423cf1 e-flex e-con-boxed e-con e-parent\" data-id=\"b423cf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44a069a elementor-widget elementor-widget-html\" data-id=\"44a069a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:ital,wght@0,300;0,400;0,500;0,700;1,300;1,400&display=swap');\n#faq-header * { box-sizing: border-box; margin: 0; padding: 0; }\n#faq-header {\n  font-family: 'Roboto', sans-serif;\n  background: #FFEFE2;\n  padding: 72px 60px;\n  text-align: center;\n  display: block;\n  width: 100%;\n}\n#faq-header-eyebrow {\n  display: inline-block;\n  font-size: 11px; font-weight: 500;\n  letter-spacing: 0.13em; text-transform: uppercase;\n  color: rgba(33,32,32,0.5);\n  border: 1px solid rgba(33,32,32,0.25);\n  padding: 5px 14px; border-radius: 100px;\n  margin-bottom: 24px;\n  font-family: 'Roboto', sans-serif;\n}\n#faq-header h1 {\n  font-family: 'Roboto', sans-serif;\n  font-size: clamp(36px, 4vw, 52px);\n  font-weight: 300; line-height: 1.12;\n  color: #212020; margin-bottom: 20px;\n  letter-spacing: -0.02em;\n}\n#faq-header h1 em { font-style: italic; font-weight: 300; }\n#faq-header p {\n  font-size: 16px; font-weight: 300;\n  color: rgba(33,32,32,0.6); line-height: 1.8;\n  max-width: 560px; margin: 0 auto 40px;\n  font-family: 'Roboto', sans-serif;\n}\n#faq-nav { display: flex; gap: 8px; justify-content: center; flex-wrap: wrap; }\n#faq-nav a {\n  font-size: 13px !important; font-weight: 400 !important;\n  color: rgba(33,32,32,0.6) !important;\n  background: #FFFFFF !important;\n  border: 1px solid rgba(33,32,32,0.15) !important;\n  padding: 8px 18px !important; border-radius: 100px !important;\n  text-decoration: none !important;\n  font-family: 'Roboto', sans-serif !important;\n  transition: all 0.2s; cursor: pointer;\n  display: inline-block !important;\n}\n#faq-nav a:hover {\n  background: #212020 !important;\n  color: #FFEFE2 !important;\n  border-color: #212020 !important;\n  text-decoration: none !important;\n}\n@media (max-width: 640px) {\n  #faq-header { padding: 48px 20px; }\n  #faq-nav a { font-size: 12px !important; padding: 7px 14px !important; }\n}\n<\/style>\n\n<div id=\"faq-header\">\n  <div id=\"faq-header-eyebrow\">Foire aux questions<\/div>\n  <h1>Toutes vos questions sur<br>Ma Clinique <em>Virtuelle.<\/em><\/h1>\n  <p>Trouvez rapidement les r\u00e9ponses \u00e0 vos questions sur nos services, nos professionnels, la confidentialit\u00e9 et la tarification.<\/p>\n  <div id=\"faq-nav\">\n    <a href=\"#faq-general\">G\u00e9n\u00e9ral & plateforme<\/a>\n    <a href=\"#faq-consultations\">Consultations m\u00e9dicales<\/a>\n    <a href=\"#faq-sante-mentale\">Mental health<\/a>\n    <a href=\"#faq-entreprises\">Entreprises & PAE<\/a>\n    <a href=\"#faq-tarification\">Tarification & assurance<\/a>\n    <a href=\"#faq-confidentialite\">Confidentialit\u00e9 & s\u00e9curit\u00e9<\/a>\n    <a href=\"#faq-professionnels\">Professionnels de sant\u00e9<\/a>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac98a4e e-flex e-con-boxed e-con e-parent\" data-id=\"ac98a4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca775bb elementor-widget elementor-widget-html\" data-id=\"ca775bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:ital,wght@0,300;0,400;0,500;0,700;1,300;1,400&display=swap');\n#faq-general * { box-sizing: border-box; margin: 0; padding: 0; }\n#faq-general { display: block; font-family: 'Roboto', sans-serif; background: #FFFFFF; padding: 60px 60px; width: 100%; }\n#faq-general .faq-cat-header { display: flex; align-items: center; gap: 16px; margin-bottom: 28px; padding-bottom: 20px; border-bottom: 1px solid rgba(33,32,32,0.1); }\n#faq-general .faq-cat-ico { width: 44px; height: 44px; border-radius: 10px; background: #FFEFE2; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n#faq-general .faq-cat-ico svg { width: 20px; height: 20px; stroke: #212020; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; }\n#faq-general .faq-cat-titre { font-size: 20px; font-weight: 400; color: #212020; font-family: 'Roboto', sans-serif; }\n#faq-general .faq-cat-count { font-size: 12px; color: rgba(33,32,32,0.35); font-family: 'Roboto', sans-serif; margin-top: 2px; }\n#faq-general .faq-cat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 24px; align-items: start; }\n#faq-general .faq-item { background: #FFEFE2 !important; border: 1px solid rgba(33,32,32,0.08) !important; border-radius: 8px !important; overflow: hidden !important; }\n#faq-general .faq-btn { width: 100% !important; background: transparent !important; border: none !important; cursor: pointer; display: flex !important; justify-content: space-between !important; align-items: center !important; padding: 16px 20px !important; gap: 16px !important; font-family: 'Roboto', sans-serif !important; font-size: 14px !important; font-weight: 400 !important; color: #212020 !important; text-align: left !important; line-height: 1.5 !important; transition: background 0.15s; }\n#faq-general .faq-btn:hover { background: rgba(33,32,32,0.03) !important; }\n#faq-general .faq-ico { width: 22px; height: 22px; border-radius: 50%; border: 1px solid rgba(33,32,32,0.2); background: transparent; display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 17px; line-height: 1; color: rgba(33,32,32,0.4); transition: transform 0.25s, background 0.2s; font-weight: 300; }\n#faq-general .faq-item.ouvert .faq-ico { background: #212020 !important; border-color: #212020 !important; color: #FFEFE2 !important; transform: rotate(45deg); }\n#faq-general .faq-item.ouvert .faq-btn { font-weight: 500 !important; background: transparent !important; color: #212020 !important; }\n#faq-general .faq-rep { font-size: 14px; font-weight: 300; color: rgba(33,32,32,0.65); line-height: 1.85; background: rgba(255,255,255,0.7); max-height: 0; overflow: hidden; transition: max-height 0.35s ease, padding 0.25s; padding: 0 20px; font-family: 'Roboto', sans-serif; }\n#faq-general .faq-item.ouvert .faq-rep { max-height: 100px; padding: 14px 20px 18px; }\n@media (max-width: 900px) { #faq-general .faq-cat-grid { grid-template-columns: 1fr; } #faq-general { padding: 48px 28px; } }\n@media (max-width: 640px) { #faq-general { padding: 40px 18px; } }\n<\/style>\n\n<div id=\"faq-general\">\n  <div class=\"faq-cat-header\">\n    <div class=\"faq-cat-ico\"><svg viewbox=\"0 0 20 20\"><circle cx=\"10\" cy=\"10\" r=\"8\"\/><path d=\"M10 7v3l2.5 2.5\"\/><\/svg><\/div>\n    <div><div class=\"faq-cat-titre\">G\u00e9n\u00e9ral & plateforme<\/div><div class=\"faq-cat-count\">6 questions<\/div><\/div>\n  <\/div>\n  <div class=\"faq-cat-grid\">\n      <div class=\"faq-item ouvert\">\n        <button class=\"faq-btn\" onclick=\"faqToggleGENERAL(this)\">Qu'est-ce que Ma Clinique Virtuelle?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Ma Clinique Virtuelle est une plateforme qu\u00e9b\u00e9coise de t\u00e9l\u00e9consultation m\u00e9dicale offrant des consultations avec des m\u00e9decins, IPS, infirmiers et psychologues en ligne. Elle s'adresse aux patients individuels et aux employeurs souhaitant offrir un programme de sant\u00e9 \u00e0 leurs \u00e9quipes.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleGENERAL(this)\">La plateforme est-elle disponible partout au Canada?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Les services m\u00e9dicaux sont offerts par des professionnels licenci\u00e9s au Qu\u00e9bec. Le volet sant\u00e9 mentale et bien-\u00eatre est accessible partout au Canada. Les r\u00e9sidents hors Qu\u00e9bec peuvent acc\u00e9der \u00e0 la majorit\u00e9 des services disponibles sur la plateforme.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleGENERAL(this)\">Faut-il t\u00e9l\u00e9charger une application?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Non. Ma Clinique Virtuelle est accessible directement depuis votre navigateur web sur ordinateur, tablette ou t\u00e9l\u00e9phone intelligent, sans application \u00e0 t\u00e9l\u00e9charger. La consultation vid\u00e9o se fait via notre plateforme s\u00e9curis\u00e9e en ligne.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleGENERAL(this)\">Quels sont les services offerts?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Ma Clinique Virtuelle offre des consultations m\u00e9dicales g\u00e9n\u00e9rales, des soins primaires, du soutien en sant\u00e9 mentale, de la gestion du poids, du bien-\u00eatre, des renouvellements d'ordonnances, des r\u00e9f\u00e9rences \u00e0 des sp\u00e9cialistes, des billets m\u00e9dicaux et des services sp\u00e9cialis\u00e9s en dermatologie, gyn\u00e9cologie, p\u00e9diatrie et plus.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleGENERAL(this)\">Le service est-il disponible 7 jours sur 7?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Des consultations m\u00e9dicales et psychologiques sont disponibles 7 jours sur 7, incluant les soirs et les jours f\u00e9ri\u00e9s. La disponibilit\u00e9 peut varier selon le type de consultation et le professionnel choisi.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleGENERAL(this)\">Ma Clinique Virtuelle peut-elle remplacer mon m\u00e9decin de famille?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Ma Clinique Virtuelle ne remplace pas votre m\u00e9decin de famille, mais offre un acc\u00e8s rapide \u00e0 des soins m\u00e9dicaux pour les patients qui n'en ont pas ou qui ont besoin d'une consultation rapide. Un suivi continu avec le m\u00eame professionnel est possible pour assurer une certaine continuit\u00e9 des soins.<\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n<script>\nfunction faqToggleGENERAL(btn) {\n  var item = btn.parentElement;\n  var isOpen = item.classList.contains('ouvert');\n  var grid = item.closest('.faq-cat-grid');\n  grid.querySelectorAll('.faq-item').forEach(function(i){ i.classList.remove('ouvert'); });\n  if (!isOpen) item.classList.add('ouvert');\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b04c2bf e-flex e-con-boxed e-con e-parent\" data-id=\"b04c2bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a061da2 elementor-widget elementor-widget-html\" data-id=\"a061da2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:ital,wght@0,300;0,400;0,500;0,700;1,300;1,400&display=swap');\n#faq-consultations * { box-sizing: border-box; margin: 0; padding: 0; }\n#faq-consultations { display: block; font-family: 'Roboto', sans-serif; background: #FFFFFF; padding: 20px 60px; width: 100%; }\n#faq-consultations .faq-cat-header { display: flex; align-items: center; gap: 16px; margin-bottom: 28px; padding-bottom: 20px; border-bottom: 1px solid rgba(33,32,32,0.1); }\n#faq-consultations .faq-cat-ico { width: 44px; height: 44px; border-radius: 10px; background: #FFEFE2; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n#faq-consultations .faq-cat-ico svg { width: 20px; height: 20px; stroke: #212020; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; }\n#faq-consultations .faq-cat-titre { font-size: 20px; font-weight: 400; color: #212020; font-family: 'Roboto', sans-serif; }\n#faq-consultations .faq-cat-count { font-size: 12px; color: rgba(33,32,32,0.35); font-family: 'Roboto', sans-serif; margin-top: 2px; }\n#faq-consultations .faq-cat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 24px; align-items: start; }\n#faq-consultations .faq-item { background: #FFEFE2 !important; border: 1px solid rgba(33,32,32,0.08) !important; border-radius: 8px !important; overflow: hidden !important; }\n#faq-consultations .faq-btn { width: 100% !important; background: transparent !important; border: none !important; cursor: pointer; display: flex !important; justify-content: space-between !important; align-items: center !important; padding: 16px 20px !important; gap: 16px !important; font-family: 'Roboto', sans-serif !important; font-size: 14px !important; font-weight: 400 !important; color: #212020 !important; text-align: left !important; line-height: 1.5 !important; transition: background 0.15s; }\n#faq-consultations .faq-btn:hover { background: rgba(33,32,32,0.03) !important; }\n#faq-consultations .faq-ico { width: 22px; height: 22px; border-radius: 50%; border: 1px solid rgba(33,32,32,0.2); background: transparent; display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 17px; line-height: 1; color: rgba(33,32,32,0.4); transition: transform 0.25s, background 0.2s; font-weight: 300; }\n#faq-consultations .faq-item.ouvert .faq-ico { background: #212020 !important; border-color: #212020 !important; color: #FFEFE2 !important; transform: rotate(45deg); }\n#faq-consultations .faq-item.ouvert .faq-btn { font-weight: 500 !important; background: transparent !important; color: #212020 !important; }\n#faq-consultations .faq-rep { font-size: 14px; font-weight: 300; color: rgba(33,32,32,0.65); line-height: 1.85; background: rgba(255,255,255,0.7); max-height: 0; overflow: hidden; transition: max-height 0.35s ease, padding 0.25s; padding: 0 20px; font-family: 'Roboto', sans-serif; }\n#faq-consultations .faq-item.ouvert .faq-rep { max-height: 300px; padding: 14px 20px 18px; }\n@media (max-width: 900px) { #faq-consultations .faq-cat-grid { grid-template-columns: 1fr; } #faq-consultations { padding: 48px 28px; } }\n@media (max-width: 640px) { #faq-consultations { padding: 40px 18px; } }\n<\/style>\n\n<div id=\"faq-consultations\">\n  <div class=\"faq-cat-header\">\n    <div class=\"faq-cat-ico\"><svg viewbox=\"0 0 20 20\"><rect x=\"4\" y=\"3\" width=\"12\" height=\"14\" rx=\"1.5\"\/><path d=\"M7 9h6M7 12h4\"\/><\/svg><\/div>\n    <div><div class=\"faq-cat-titre\">Consultations m\u00e9dicales<\/div><div class=\"faq-cat-count\">6 questions<\/div><\/div>\n  <\/div>\n  <div class=\"faq-cat-grid\">\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONSULTATIONS(this)\">Comment se d\u00e9roule une consultation en ligne?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Vous prenez rendez-vous en ligne, puis vous vous connectez \u00e0 l'heure choisie via notre plateforme vid\u00e9o s\u00e9curis\u00e9e. Le m\u00e9decin ou l'IPS recueille votre historique, \u00e9value votre situation et d\u00e9termine le plan de soins appropri\u00e9. La consultation dure en moyenne 20 minutes.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONSULTATIONS(this)\">Peut-on obtenir une ordonnance lors d'une consultation?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Nos m\u00e9decins et IPS peuvent \u00e9mettre une ordonnance lors de la consultation si cliniquement justifi\u00e9. Elle est transmise \u00e9lectroniquement \u00e0 la pharmacie de votre choix. Vous recevez \u00e9galement une copie num\u00e9rique par courriel s\u00e9curis\u00e9.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONSULTATIONS(this)\">Quelles situations n\u00e9cessitent une visite en personne?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Les urgences m\u00e9dicales graves n\u00e9cessitent d'appeler le 911 ou de se rendre \u00e0 l'urgence. Environ 80% des besoins m\u00e9dicaux courants peuvent \u00eatre g\u00e9r\u00e9s en t\u00e9l\u00e9consultation. Si votre situation n\u00e9cessite un examen physique, le professionnel vous orientera vers la ressource appropri\u00e9e.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONSULTATIONS(this)\">Les billets m\u00e9dicaux sont-ils valides pour l'employeur?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Les billets m\u00e9dicaux \u00e9mis par nos m\u00e9decins et IPS sont officiels et reconnus par les employeurs, les assureurs et les \u00e9tablissements scolaires au Qu\u00e9bec, au m\u00eame titre qu'un billet obtenu en clinique physique.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONSULTATIONS(this)\">Peut-on obtenir une r\u00e9f\u00e9rence \u00e0 un sp\u00e9cialiste?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Nos m\u00e9decins et IPS peuvent \u00e9mettre des demandes de r\u00e9f\u00e9rence vers des sp\u00e9cialistes du r\u00e9seau public ou priv\u00e9 selon votre situation clinique. La demande est achemin\u00e9e selon les proc\u00e9dures appropri\u00e9es.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONSULTATIONS(this)\">Les consultations p\u00e9diatriques sont-elles disponibles?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Nos m\u00e9decins peuvent \u00e9valuer les enfants et nourrissons pour des conditions courantes. Le parent ou tuteur doit \u00eatre pr\u00e9sent pendant toute la dur\u00e9e de la consultation. En cas de sympt\u00f4mes graves, il est recommand\u00e9 de se rendre directement \u00e0 l'urgence p\u00e9diatrique.<\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n<script>\nfunction faqToggleCONSULTATIONS(btn) {\n  var item = btn.parentElement;\n  var isOpen = item.classList.contains('ouvert');\n  var grid = item.closest('.faq-cat-grid');\n  grid.querySelectorAll('.faq-item').forEach(function(i){ i.classList.remove('ouvert'); });\n  if (!isOpen) item.classList.add('ouvert');\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03c9ee7 e-flex e-con-boxed e-con e-parent\" data-id=\"03c9ee7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efe5bd3 elementor-widget elementor-widget-html\" data-id=\"efe5bd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:ital,wght@0,300;0,400;0,500;0,700;1,300;1,400&display=swap');\n#faq-sante-mentale * { box-sizing: border-box; margin: 0; padding: 0; }\n#faq-sante-mentale { display: block; font-family: 'Roboto', sans-serif; background: #FFFFFF; padding: 20px 60px; width: 100%; }\n#faq-sante-mentale .faq-cat-header { display: flex; align-items: center; gap: 16px; margin-bottom: 28px; padding-bottom: 20px; border-bottom: 1px solid rgba(33,32,32,0.1); }\n#faq-sante-mentale .faq-cat-ico { width: 44px; height: 44px; border-radius: 10px; background: #FFEFE2; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n#faq-sante-mentale .faq-cat-ico svg { width: 20px; height: 20px; stroke: #212020; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; }\n#faq-sante-mentale .faq-cat-titre { font-size: 20px; font-weight: 400; color: #212020; font-family: 'Roboto', sans-serif; }\n#faq-sante-mentale .faq-cat-count { font-size: 12px; color: rgba(33,32,32,0.35); font-family: 'Roboto', sans-serif; margin-top: 2px; }\n#faq-sante-mentale .faq-cat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 24px; align-items: start; }\n#faq-sante-mentale .faq-item { background: #FFEFE2 !important; border: 1px solid rgba(33,32,32,0.08) !important; border-radius: 8px !important; overflow: hidden !important; }\n#faq-sante-mentale .faq-btn { width: 100% !important; background: transparent !important; border: none !important; cursor: pointer; display: flex !important; justify-content: space-between !important; align-items: center !important; padding: 16px 20px !important; gap: 16px !important; font-family: 'Roboto', sans-serif !important; font-size: 14px !important; font-weight: 400 !important; color: #212020 !important; text-align: left !important; line-height: 1.5 !important; transition: background 0.15s; }\n#faq-sante-mentale .faq-btn:hover { background: rgba(33,32,32,0.03) !important; }\n#faq-sante-mentale .faq-ico { width: 22px; height: 22px; border-radius: 50%; border: 1px solid rgba(33,32,32,0.2); background: transparent; display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 17px; line-height: 1; color: rgba(33,32,32,0.4); transition: transform 0.25s, background 0.2s; font-weight: 300; }\n#faq-sante-mentale .faq-item.ouvert .faq-ico { background: #212020 !important; border-color: #212020 !important; color: #FFEFE2 !important; transform: rotate(45deg); }\n#faq-sante-mentale .faq-item.ouvert .faq-btn { font-weight: 500 !important; background: transparent !important; color: #212020 !important; }\n#faq-sante-mentale .faq-rep { font-size: 14px; font-weight: 300; color: rgba(33,32,32,0.65); line-height: 1.85; background: rgba(255,255,255,0.7); max-height: 0; overflow: hidden; transition: max-height 0.35s ease, padding 0.25s; padding: 0 20px; font-family: 'Roboto', sans-serif; }\n#faq-sante-mentale .faq-item.ouvert .faq-rep { max-height: 300px; padding: 14px 20px 18px; }\n@media (max-width: 900px) { #faq-sante-mentale .faq-cat-grid { grid-template-columns: 1fr; } #faq-sante-mentale { padding: 48px 28px; } }\n@media (max-width: 640px) { #faq-sante-mentale { padding: 40px 18px; } }\n<\/style>\n\n<div id=\"faq-sante-mentale\">\n  <div class=\"faq-cat-header\">\n    <div class=\"faq-cat-ico\"><svg viewbox=\"0 0 20 20\"><path d=\"M10 18s-8-5.5-8-11a8 8 0 0116 0c0 5.5-8 11-8 11z\"\/><\/svg><\/div>\n    <div><div class=\"faq-cat-titre\">Mental health<\/div><div class=\"faq-cat-count\">4 questions<\/div><\/div>\n  <\/div>\n  <div class=\"faq-cat-grid\">\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleSANTE-MENTALE(this)\">Quels professionnels en sant\u00e9 mentale sont disponibles?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Nous offrons des consultations avec des psychologues, des travailleurs sociaux cliniciens, des psychoth\u00e9rapeutes et des th\u00e9rapeutes conjugaux et familiaux. Tous sont membres de leur ordre professionnel au Qu\u00e9bec.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleSANTE-MENTALE(this)\">La th\u00e9rapie en ligne est-elle aussi efficace qu'en personne?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Les donn\u00e9es scientifiques disponibles indiquent que la th\u00e9rapie par vid\u00e9o pr\u00e9sente une efficacit\u00e9 clinique comparable \u00e0 la th\u00e9rapie en pr\u00e9sentiel pour de nombreuses conditions, notamment les troubles anxieux et la d\u00e9pression l\u00e9g\u00e8re \u00e0 mod\u00e9r\u00e9e. Les r\u00e9sultats varient selon les individus et les conditions trait\u00e9es.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleSANTE-MENTALE(this)\">Quel est le d\u00e9lai pour obtenir un rendez-vous en sant\u00e9 mentale?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Le d\u00e9lai moyen pour un premier rendez-vous en sant\u00e9 mentale est de 48 heures. Ce d\u00e9lai peut varier selon la disponibilit\u00e9 des professionnels et le type de service demand\u00e9.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleSANTE-MENTALE(this)\">Les consultations en sant\u00e9 mentale sont-elles confidentielles?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Toutes les consultations sont strictement confidentielles et prot\u00e9g\u00e9es par le secret professionnel. Vos informations ne sont jamais partag\u00e9es sans votre consentement explicite, sauf dans les situations pr\u00e9vues par la loi.<\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n<script>\nfunction faqToggleSANTE-MENTALE(btn) {\n  var item = btn.parentElement;\n  var isOpen = item.classList.contains('ouvert');\n  var grid = item.closest('.faq-cat-grid');\n  grid.querySelectorAll('.faq-item').forEach(function(i){ i.classList.remove('ouvert'); });\n  if (!isOpen) item.classList.add('ouvert');\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cf2ffc e-flex e-con-boxed e-con e-parent\" data-id=\"2cf2ffc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9280920 elementor-widget elementor-widget-html\" data-id=\"9280920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:ital,wght@0,300;0,400;0,500;0,700;1,300;1,400&display=swap');\n#faq-entreprises * { box-sizing: border-box; margin: 0; padding: 0; }\n#faq-entreprises { display: block; font-family: 'Roboto', sans-serif; background: #FFFFFF; padding: 20px 60px; width: 100%; }\n#faq-entreprises .faq-cat-header { display: flex; align-items: center; gap: 16px; margin-bottom: 28px; padding-bottom: 20px; border-bottom: 1px solid rgba(33,32,32,0.1); }\n#faq-entreprises .faq-cat-ico { width: 44px; height: 44px; border-radius: 10px; background: #FFEFE2; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n#faq-entreprises .faq-cat-ico svg { width: 20px; height: 20px; stroke: #212020; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; }\n#faq-entreprises .faq-cat-titre { font-size: 20px; font-weight: 400; color: #212020; font-family: 'Roboto', sans-serif; }\n#faq-entreprises .faq-cat-count { font-size: 12px; color: rgba(33,32,32,0.35); font-family: 'Roboto', sans-serif; margin-top: 2px; }\n#faq-entreprises .faq-cat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 24px; align-items: start; }\n#faq-entreprises .faq-item { background: #FFEFE2 !important; border: 1px solid rgba(33,32,32,0.08) !important; border-radius: 8px !important; overflow: hidden !important; }\n#faq-entreprises .faq-btn { width: 100% !important; background: transparent !important; border: none !important; cursor: pointer; display: flex !important; justify-content: space-between !important; align-items: center !important; padding: 16px 20px !important; gap: 16px !important; font-family: 'Roboto', sans-serif !important; font-size: 14px !important; font-weight: 400 !important; color: #212020 !important; text-align: left !important; line-height: 1.5 !important; transition: background 0.15s; }\n#faq-entreprises .faq-btn:hover { background: rgba(33,32,32,0.03) !important; }\n#faq-entreprises .faq-ico { width: 22px; height: 22px; border-radius: 50%; border: 1px solid rgba(33,32,32,0.2); background: transparent; display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 17px; line-height: 1; color: rgba(33,32,32,0.4); transition: transform 0.25s, background 0.2s; font-weight: 300; }\n#faq-entreprises .faq-item.ouvert .faq-ico { background: #212020 !important; border-color: #212020 !important; color: #FFEFE2 !important; transform: rotate(45deg); }\n#faq-entreprises .faq-item.ouvert .faq-btn { font-weight: 500 !important; background: transparent !important; color: #212020 !important; }\n#faq-entreprises .faq-rep { font-size: 14px; font-weight: 300; color: rgba(33,32,32,0.65); line-height: 1.85; background: rgba(255,255,255,0.7); max-height: 0; overflow: hidden; transition: max-height 0.35s ease, padding 0.25s; padding: 0 20px; font-family: 'Roboto', sans-serif; }\n#faq-entreprises .faq-item.ouvert .faq-rep { max-height: 300px; padding: 14px 20px 18px; }\n@media (max-width: 900px) { #faq-entreprises .faq-cat-grid { grid-template-columns: 1fr; } #faq-entreprises { padding: 48px 28px; } }\n@media (max-width: 640px) { #faq-entreprises { padding: 40px 18px; } }\n<\/style>\n\n<div id=\"faq-entreprises\">\n  <div class=\"faq-cat-header\">\n    <div class=\"faq-cat-ico\"><svg viewbox=\"0 0 20 20\"><rect x=\"2\" y=\"6\" width=\"16\" height=\"12\" rx=\"2\"\/><path d=\"M6 6V4a2 2 0 012-2h4a2 2 0 012 2v2\"\/><path d=\"M10 12v-2M8 12h4\"\/><\/svg><\/div>\n    <div><div class=\"faq-cat-titre\">Entreprises & PAE<\/div><div class=\"faq-cat-count\">6 questions<\/div><\/div>\n  <\/div>\n  <div class=\"faq-cat-grid\">\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleENTREPRISES(this)\">Quelle est la diff\u00e9rence avec un PAE traditionnel?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Un PAE traditionnel offre du counseling et une ligne d'\u00e9coute. Ma Clinique Virtuelle y ajoute des consultations m\u00e9dicales r\u00e9elles \u2014 m\u00e9decins, IPS, infirmiers \u2014 des ordonnances, des billets m\u00e9dicaux et des r\u00e9f\u00e9rences. Soins m\u00e9dicaux et psychologiques sur une seule plateforme.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleENTREPRISES(this)\">Combien de temps pour mettre le programme en place?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Le programme est op\u00e9rationnel en 48 \u00e0 72 heures apr\u00e8s la signature du contrat. Nous fournissons tous les outils de communication interne et un webinaire de lancement si souhait\u00e9.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleENTREPRISES(this)\">Le programme est-il adapt\u00e9 aux PME?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Notre offre s'adapte de 10 \u00e0 10 000 employ\u00e9s. La tarification est bas\u00e9e sur le nombre d'employ\u00e9s et les services s\u00e9lectionn\u00e9s. Les PME et les OSBL b\u00e9n\u00e9ficient de forfaits flexibles con\u00e7us pour leur r\u00e9alit\u00e9 budg\u00e9taire.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleENTREPRISES(this)\">L'employeur a-t-il acc\u00e8s aux donn\u00e9es de sant\u00e9 des employ\u00e9s?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Non. Toutes les consultations sont strictement confidentielles. L'employeur n'a jamais acc\u00e8s aux donn\u00e9es individuelles. Le tableau de bord RH contient uniquement des donn\u00e9es agr\u00e9g\u00e9es et anonymis\u00e9es sur le taux d'utilisation global.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleENTREPRISES(this)\">Les services sont-ils disponibles partout au Canada pour nos employ\u00e9s?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Les services m\u00e9dicaux sont offerts par des professionnels licenci\u00e9s au Qu\u00e9bec. Le volet sant\u00e9 mentale et bien-\u00eatre est accessible partout au Canada. Les employ\u00e9s hors Qu\u00e9bec acc\u00e8dent \u00e0 la majorit\u00e9 des services de la plateforme.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleENTREPRISES(this)\">Peut-on personnaliser les services inclus dans notre forfait?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Nos forfaits sont modulables selon vos besoins et votre budget. Vous pouvez choisir d'inclure uniquement les soins m\u00e9dicaux, uniquement la sant\u00e9 mentale, ou la combinaison compl\u00e8te incluant bien-\u00eatre et gestion du poids.<\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n<script>\nfunction faqToggleENTREPRISES(btn) {\n  var item = btn.parentElement;\n  var isOpen = item.classList.contains('ouvert');\n  var grid = item.closest('.faq-cat-grid');\n  grid.querySelectorAll('.faq-item').forEach(function(i){ i.classList.remove('ouvert'); });\n  if (!isOpen) item.classList.add('ouvert');\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8456edf e-flex e-con-boxed e-con e-parent\" data-id=\"8456edf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0eca64 elementor-widget elementor-widget-html\" data-id=\"a0eca64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:ital,wght@0,300;0,400;0,500;0,700;1,300;1,400&display=swap');\n#faq-tarification * { box-sizing: border-box; margin: 0; padding: 0; }\n#faq-tarification { display: block; font-family: 'Roboto', sans-serif; background: #FFFFFF; padding: 20px 60px; width: 100%; }\n#faq-tarification .faq-cat-header { display: flex; align-items: center; gap: 16px; margin-bottom: 28px; padding-bottom: 20px; border-bottom: 1px solid rgba(33,32,32,0.1); }\n#faq-tarification .faq-cat-ico { width: 44px; height: 44px; border-radius: 10px; background: #FFEFE2; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n#faq-tarification .faq-cat-ico svg { width: 20px; height: 20px; stroke: #212020; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; }\n#faq-tarification .faq-cat-titre { font-size: 20px; font-weight: 400; color: #212020; font-family: 'Roboto', sans-serif; }\n#faq-tarification .faq-cat-count { font-size: 12px; color: rgba(33,32,32,0.35); font-family: 'Roboto', sans-serif; margin-top: 2px; }\n#faq-tarification .faq-cat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 24px; align-items: start; }\n#faq-tarification .faq-item { background: #FFEFE2 !important; border: 1px solid rgba(33,32,32,0.08) !important; border-radius: 8px !important; overflow: hidden !important; }\n#faq-tarification .faq-btn { width: 100% !important; background: transparent !important; border: none !important; cursor: pointer; display: flex !important; justify-content: space-between !important; align-items: center !important; padding: 16px 20px !important; gap: 16px !important; font-family: 'Roboto', sans-serif !important; font-size: 14px !important; font-weight: 400 !important; color: #212020 !important; text-align: left !important; line-height: 1.5 !important; transition: background 0.15s; }\n#faq-tarification .faq-btn:hover { background: rgba(33,32,32,0.03) !important; }\n#faq-tarification .faq-ico { width: 22px; height: 22px; border-radius: 50%; border: 1px solid rgba(33,32,32,0.2); background: transparent; display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 17px; line-height: 1; color: rgba(33,32,32,0.4); transition: transform 0.25s, background 0.2s; font-weight: 300; }\n#faq-tarification .faq-item.ouvert .faq-ico { background: #212020 !important; border-color: #212020 !important; color: #FFEFE2 !important; transform: rotate(45deg); }\n#faq-tarification .faq-item.ouvert .faq-btn { font-weight: 500 !important; background: transparent !important; color: #212020 !important; }\n#faq-tarification .faq-rep { font-size: 14px; font-weight: 300; color: rgba(33,32,32,0.65); line-height: 1.85; background: rgba(255,255,255,0.7); max-height: 0; overflow: hidden; transition: max-height 0.35s ease, padding 0.25s; padding: 0 20px; font-family: 'Roboto', sans-serif; }\n#faq-tarification .faq-item.ouvert .faq-rep { max-height: 300px; padding: 14px 20px 18px; }\n@media (max-width: 900px) { #faq-tarification .faq-cat-grid { grid-template-columns: 1fr; } #faq-tarification { padding: 48px 28px; } }\n@media (max-width: 640px) { #faq-tarification { padding: 40px 18px; } }\n<\/style>\n\n<div id=\"faq-tarification\">\n  <div class=\"faq-cat-header\">\n    <div class=\"faq-cat-ico\"><svg viewbox=\"0 0 20 20\"><rect x=\"2\" y=\"5\" width=\"16\" height=\"12\" rx=\"2\"\/><path d=\"M2 9h16\"\/><path d=\"M6 13h2M10 13h4\"\/><\/svg><\/div>\n    <div><div class=\"faq-cat-titre\">Tarification & assurance<\/div><div class=\"faq-cat-count\">4 questions<\/div><\/div>\n  <\/div>\n  <div class=\"faq-cat-grid\">\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleTARIFICATION(this)\">Les consultations sont-elles couvertes par la RAMQ?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Les consultations m\u00e9dicales avec nos m\u00e9decins sont factur\u00e9es \u00e0 la RAMQ pour les r\u00e9sidents qu\u00e9b\u00e9cois admissibles. Les consultations avec les IPS peuvent varier selon les ententes en vigueur. Certains r\u00e9gimes d'assurance priv\u00e9s couvrent \u00e9galement une partie des frais.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleTARIFICATION(this)\">Les consultations en sant\u00e9 mentale sont-elles rembours\u00e9es?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Les consultations avec nos psychologues et travailleurs sociaux sont remboursables par la plupart des r\u00e9gimes d'assurance priv\u00e9s. Nous \u00e9mettons des re\u00e7us officiels pour remboursement. V\u00e9rifiez les d\u00e9tails de votre couverture aupr\u00e8s de votre assureur.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleTARIFICATION(this)\">Comment fonctionne la tarification pour les entreprises?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">La tarification pour les entreprises est bas\u00e9e sur le nombre d'employ\u00e9s et les services s\u00e9lectionn\u00e9s. Un forfait mensuel fixe couvre l'acc\u00e8s aux services inclus pour vos employ\u00e9s. Une soumission personnalis\u00e9e est pr\u00e9par\u00e9e selon votre situation.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleTARIFICATION(this)\">Les re\u00e7us sont-ils accept\u00e9s par les assureurs?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Nous \u00e9mettons des re\u00e7us officiels pour chaque type de consultation \u2014 m\u00e9decin, IPS, psychologue, nutritionniste, kin\u00e9siologue \u2014 conformes aux exigences des assureurs priv\u00e9s au Qu\u00e9bec et au Canada.<\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n<script>\nfunction faqToggleTARIFICATION(btn) {\n  var item = btn.parentElement;\n  var isOpen = item.classList.contains('ouvert');\n  var grid = item.closest('.faq-cat-grid');\n  grid.querySelectorAll('.faq-item').forEach(function(i){ i.classList.remove('ouvert'); });\n  if (!isOpen) item.classList.add('ouvert');\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ff5508 e-flex e-con-boxed e-con e-parent\" data-id=\"6ff5508\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f56f84 elementor-widget elementor-widget-html\" data-id=\"3f56f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:ital,wght@0,300;0,400;0,500;0,700;1,300;1,400&display=swap');\n#faq-confidentialite * { box-sizing: border-box; margin: 0; padding: 0; }\n#faq-confidentialite { display: block; font-family: 'Roboto', sans-serif; background: #FFFFFF; padding: 20px 60px; width: 100%; }\n#faq-confidentialite .faq-cat-header { display: flex; align-items: center; gap: 16px; margin-bottom: 28px; padding-bottom: 20px; border-bottom: 1px solid rgba(33,32,32,0.1); }\n#faq-confidentialite .faq-cat-ico { width: 44px; height: 44px; border-radius: 10px; background: #FFEFE2; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n#faq-confidentialite .faq-cat-ico svg { width: 20px; height: 20px; stroke: #212020; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; }\n#faq-confidentialite .faq-cat-titre { font-size: 20px; font-weight: 400; color: #212020; font-family: 'Roboto', sans-serif; }\n#faq-confidentialite .faq-cat-count { font-size: 12px; color: rgba(33,32,32,0.35); font-family: 'Roboto', sans-serif; margin-top: 2px; }\n#faq-confidentialite .faq-cat-grid { display: grid; 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align-items: center; justify-content: center; flex-shrink: 0; font-size: 17px; line-height: 1; color: rgba(33,32,32,0.4); transition: transform 0.25s, background 0.2s; font-weight: 300; }\n#faq-confidentialite .faq-item.ouvert .faq-ico { background: #212020 !important; border-color: #212020 !important; color: #FFEFE2 !important; transform: rotate(45deg); }\n#faq-confidentialite .faq-item.ouvert .faq-btn { font-weight: 500 !important; background: transparent !important; color: #212020 !important; }\n#faq-confidentialite .faq-rep { font-size: 14px; font-weight: 300; color: rgba(33,32,32,0.65); line-height: 1.85; background: rgba(255,255,255,0.7); max-height: 0; overflow: hidden; transition: max-height 0.35s ease, padding 0.25s; padding: 0 20px; font-family: 'Roboto', sans-serif; }\n#faq-confidentialite .faq-item.ouvert .faq-rep { max-height: 300px; padding: 14px 20px 18px; }\n@media (max-width: 900px) { #faq-confidentialite .faq-cat-grid { grid-template-columns: 1fr; } #faq-confidentialite { padding: 48px 28px; } }\n@media (max-width: 640px) { #faq-confidentialite { padding: 40px 18px; } }\n<\/style>\n\n<div id=\"faq-confidentialite\">\n  <div class=\"faq-cat-header\">\n    <div class=\"faq-cat-ico\"><svg viewbox=\"0 0 20 20\"><path d=\"M10 2l7 3v5c0 4.5-3 7.5-7 9-4-1.5-7-4.5-7-9V5l7-3z\"\/><\/svg><\/div>\n    <div><div class=\"faq-cat-titre\">Confidentialit\u00e9 & s\u00e9curit\u00e9<\/div><div class=\"faq-cat-count\">4 questions<\/div><\/div>\n  <\/div>\n  <div class=\"faq-cat-grid\">\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONFIDENTIALITE(this)\">Mes donn\u00e9es m\u00e9dicales sont-elles s\u00e9curis\u00e9es?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Toutes les donn\u00e9es m\u00e9dicales sont chiffr\u00e9es et stock\u00e9es de mani\u00e8re s\u00e9curis\u00e9e, conform\u00e9ment aux lois sur la protection des renseignements personnels au Qu\u00e9bec (Loi 25) et au Canada (LPRPDE). Notre plateforme vid\u00e9o est s\u00e9curis\u00e9e et chiffr\u00e9e de bout en bout.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONFIDENTIALITE(this)\">Mes consultations sont-elles confidentielles?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Toutes les consultations sont prot\u00e9g\u00e9es par le secret professionnel. Vos informations de sant\u00e9 ne sont jamais partag\u00e9es sans votre consentement explicite, sauf dans les situations pr\u00e9vues par la loi.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONFIDENTIALITE(this)\">Qui a acc\u00e8s \u00e0 mon dossier m\u00e9dical?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Seuls les professionnels de sant\u00e9 impliqu\u00e9s dans votre prise en charge ont acc\u00e8s \u00e0 votre dossier m\u00e9dical, avec votre consentement. Votre employeur, si vous utilisez la plateforme via un PAE, n'a jamais acc\u00e8s \u00e0 vos donn\u00e9es individuelles de sant\u00e9.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqToggleCONFIDENTIALITE(this)\">La plateforme est-elle conforme \u00e0 la Loi 25 au Qu\u00e9bec?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Ma Clinique Virtuelle est conforme \u00e0 la Loi modernisant des dispositions l\u00e9gislatives en mati\u00e8re de protection des renseignements personnels (Loi 25) ainsi qu'aux exigences provinciales et f\u00e9d\u00e9rales applicables en mati\u00e8re de protection des donn\u00e9es de sant\u00e9.<\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n<script>\nfunction faqToggleCONFIDENTIALITE(btn) {\n  var item = btn.parentElement;\n  var isOpen = item.classList.contains('ouvert');\n  var grid = item.closest('.faq-cat-grid');\n  grid.querySelectorAll('.faq-item').forEach(function(i){ i.classList.remove('ouvert'); });\n  if (!isOpen) item.classList.add('ouvert');\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-197bc49 e-flex e-con-boxed e-con e-parent\" data-id=\"197bc49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-075b093 elementor-widget elementor-widget-html\" data-id=\"075b093\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:ital,wght@0,300;0,400;0,500;0,700;1,300;1,400&display=swap');\n#faq-professionnels * { box-sizing: border-box; margin: 0; padding: 0; }\n#faq-professionnels { display: block; font-family: 'Roboto', sans-serif; background: #FFFFFF; padding: 20px 60px; width: 100%; }\n#faq-professionnels .faq-cat-header { display: flex; align-items: center; gap: 16px; margin-bottom: 28px; padding-bottom: 20px; border-bottom: 1px solid rgba(33,32,32,0.1); }\n#faq-professionnels .faq-cat-ico { width: 44px; height: 44px; border-radius: 10px; background: #FFEFE2; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\n#faq-professionnels .faq-cat-ico svg { width: 20px; height: 20px; stroke: #212020; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; }\n#faq-professionnels .faq-cat-titre { font-size: 20px; font-weight: 400; color: #212020; font-family: 'Roboto', sans-serif; }\n#faq-professionnels .faq-cat-count { font-size: 12px; color: rgba(33,32,32,0.35); font-family: 'Roboto', sans-serif; margin-top: 2px; }\n#faq-professionnels .faq-cat-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 24px; align-items: start; }\n#faq-professionnels .faq-item { background: #FFEFE2 !important; border: 1px solid rgba(33,32,32,0.08) !important; border-radius: 8px !important; overflow: hidden !important; }\n#faq-professionnels .faq-btn { width: 100% !important; background: transparent !important; border: none !important; cursor: pointer; display: flex !important; justify-content: space-between !important; align-items: center !important; padding: 16px 20px !important; gap: 16px !important; font-family: 'Roboto', sans-serif !important; font-size: 14px !important; font-weight: 400 !important; color: #212020 !important; text-align: left !important; line-height: 1.5 !important; transition: background 0.15s; }\n#faq-professionnels .faq-btn:hover { background: rgba(33,32,32,0.03) !important; }\n#faq-professionnels .faq-ico { width: 22px; height: 22px; border-radius: 50%; border: 1px solid rgba(33,32,32,0.2); background: transparent; display: flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 17px; line-height: 1; color: rgba(33,32,32,0.4); transition: transform 0.25s, background 0.2s; font-weight: 300; }\n#faq-professionnels .faq-item.ouvert .faq-ico { background: #212020 !important; border-color: #212020 !important; color: #FFEFE2 !important; transform: rotate(45deg); }\n#faq-professionnels .faq-item.ouvert .faq-btn { font-weight: 500 !important; background: transparent !important; color: #212020 !important; }\n#faq-professionnels .faq-rep { font-size: 14px; font-weight: 300; color: rgba(33,32,32,0.65); line-height: 1.85; background: rgba(255,255,255,0.7); max-height: 0; overflow: hidden; transition: max-height 0.35s ease, padding 0.25s; padding: 0 20px; font-family: 'Roboto', sans-serif; }\n#faq-professionnels .faq-item.ouvert .faq-rep { max-height: 300px; padding: 14px 20px 18px; }\n@media (max-width: 900px) { #faq-professionnels .faq-cat-grid { grid-template-columns: 1fr; } #faq-professionnels { padding: 48px 28px; } }\n@media (max-width: 640px) { #faq-professionnels { padding: 40px 18px; } }\n<\/style>\n\n<div id=\"faq-professionnels\">\n  <div class=\"faq-cat-header\">\n    <div class=\"faq-cat-ico\"><svg viewbox=\"0 0 20 20\"><circle cx=\"10\" cy=\"7\" r=\"4\"\/><path d=\"M3 19c0-3.9 3.1-7 7-7s7 3.1 7 7\"\/><\/svg><\/div>\n    <div><div class=\"faq-cat-titre\">Professionnels de sant\u00e9<\/div><div class=\"faq-cat-count\">4 questions<\/div><\/div>\n  <\/div>\n  <div class=\"faq-cat-grid\">\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqTogglePROFESSIONNELS(this)\">Quels professionnels de sant\u00e9 sont disponibles?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">M\u00e9decins omnipraticiens, infirmi\u00e8res praticiennes sp\u00e9cialis\u00e9es (IPS), infirmiers cliniciens, psychologues, travailleurs sociaux, th\u00e9rapeutes, nutritionnistes et kin\u00e9siologues. Tous sont membres de leur ordre professionnel respectif au Qu\u00e9bec.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqTogglePROFESSIONNELS(this)\">Quelle est la diff\u00e9rence entre un m\u00e9decin et une IPS?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Un m\u00e9decin omnipraticien g\u00e8re l'ensemble des soins primaires. Une infirmi\u00e8re praticienne sp\u00e9cialis\u00e9e (IPS) est une infirmi\u00e8re avec une formation avanc\u00e9e qui peut diagnostiquer, prescrire et traiter de nombreuses conditions. Les deux peuvent \u00e9mettre des ordonnances valides au Qu\u00e9bec.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqTogglePROFESSIONNELS(this)\">Puis-je choisir mon professionnel de sant\u00e9?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Vous pouvez consulter les profils de nos professionnels et choisir celui qui correspond le mieux \u00e0 vos besoins, ou opter pour le prochain disponible pour une prise en charge rapide. Un suivi avec le m\u00eame professionnel est possible pour assurer la continuit\u00e9 des soins.<\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <button class=\"faq-btn\" onclick=\"faqTogglePROFESSIONNELS(this)\">Les professionnels sont-ils tous licenci\u00e9s au Qu\u00e9bec?<span class=\"faq-ico\">+<\/span><\/button>\n        <div class=\"faq-rep\">Oui. Tous nos professionnels de sant\u00e9 sont membres en r\u00e8gle de leur ordre professionnel respectif au Qu\u00e9bec \u2014 Coll\u00e8ge des m\u00e9decins du Qu\u00e9bec, OIIQ, Ordre des psychologues du Qu\u00e9bec, Ordre professionnel des di\u00e9t\u00e9tistes du Qu\u00e9bec, et autres.<\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n<script>\nfunction faqTogglePROFESSIONNELS(btn) {\n  var item = btn.parentElement;\n  var isOpen = item.classList.contains('ouvert');\n  var grid = item.closest('.faq-cat-grid');\n  grid.querySelectorAll('.faq-item').forEach(function(i){ i.classList.remove('ouvert'); });\n  if (!isOpen) item.classList.add('ouvert');\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Foire aux questions Toutes vos questions surMa Clinique Virtuelle. Trouvez rapidement les r\u00e9ponses \u00e0 vos questions sur nos services, nos professionnels, la confidentialit\u00e9 et la tarification. G\u00e9n\u00e9ral &#038; plateforme Consultations m\u00e9dicales Sant\u00e9 mentale Entreprises &#038; PAE Tarification &#038; assurance Confidentialit\u00e9 &#038; s\u00e9curit\u00e9 Professionnels de sant\u00e9 G\u00e9n\u00e9ral &#038; plateforme6 questions Qu&rsquo;est-ce que Ma Clinique Virtuelle?+ Ma [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"inline_featured_image":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-839","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/macliniquevirtuelle.ca\/en\/wp-json\/wp\/v2\/pages\/839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/macliniquevirtuelle.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/macliniquevirtuelle.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/macliniquevirtuelle.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/macliniquevirtuelle.ca\/en\/wp-json\/wp\/v2\/comments?post=839"}],"version-history":[{"count":7,"href":"https:\/\/macliniquevirtuelle.ca\/en\/wp-json\/wp\/v2\/pages\/839\/revisions"}],"predecessor-version":[{"id":848,"href":"https:\/\/macliniquevirtuelle.ca\/en\/wp-json\/wp\/v2\/pages\/839\/revisions\/848"}],"wp:attachment":[{"href":"https:\/\/macliniquevirtuelle.ca\/en\/wp-json\/wp\/v2\/media?parent=839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}